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FAQ

When will my tote bag arrive?

Please allow at least 10-12 weeks for tote bags to arrive.

Can I view members-only emails from previous months?

You can visit our members-only archive by clicking here.

When will I receive my personalized book recommendations?

Only Literati-level members receive personalized book recommendations from the Lit Hub editors. We'll be sending out more information in early 2024. 

Why am I still seeing ads on Lit Hub?

Make sure you're logged into Memberful by clicking here. Then navigate to the Lit Hub homepage. You must be logged into your Lit Hub Memberful account in order to get an ad-free experience. Note that you will still see ads in emails.

Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

How do I cancel my subscription?

Log in to your account by clicking here. Next, click here to navigate to your subscription management page. Cancel your subscription from the Subscriptions menu item.

Can I switch plans? (e.g. from a monthly plan to an annual plan)

Yes. Log in to your account by clicking here. Next, click here to navigate to your subscription management page. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount.

Click here to view more plan information.

Can I update my email address or other personal information?

Yes. Log in to your account by clicking here. Next, click here to navigate to your subscription management page and make these changes. 

Can I update or add my mailing address?

Yes. Log in to your account by clicking here. Next, click here to add or update your address.

Can I update my credit card?

Log in to your account by clicking here. Next, click here to navigate to your subscription management page. Click Update card from the sidebar (or Add card if you haven't added one).

How do I reset my password?

Passwords are not required for your membership account. Visit our sign in form, enter your email address, and click Continue. If you haven't created a password, we’ll just send you an email with a link that you can click to sign in. The link can only be used once and expires after 24 hours.

If you prefer to create a password, or if you ever need to reset it, click this link. 

Then, enter your email address and click Send me reset instructions. To ensure the reset process is secure:
  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

Why isn't my Magic Link working on mobile?

Unfortunately, this is a larger problem with Magic Links and email cookies in general. Your email is likely marking the Magic Link as opened before you even open it, which causes the link to expire. We wish we could fix this, but we can't. If you'd like to set up a password for your account so that you don't have to deal with Magic Links, see the advice above.

Why am I not seeing Lit Hub emails?

First, check your spam folder to make sure Lit Hub emails aren't being marked as spam.

Gmail users: Our emails may be in your "Promotions" tab. If you don't want these emails to land in Promotions, you can drag the newsletter into the "Primary" tab. After you do this, Gmail will ask if you want to make the change permanent. Check yes so that all future Lit Hub emails will land in your "Primary" inbox.

Apple Mail users: Tap our email address at the top of any Lit Hub email, then select "Add to VIPs". This will ensure that future emails from Lit Hub land in your main inbox.

Is my membership tax deductible? 

No. Literary Hub and Grove Atlantic, Inc., are not 501(c)(3) organizations, and your support is not applicable as a tax-deductible donation.

How do I get in contact with you if I need more help?

Email [email protected] if you have further questions.